Lakeland Care Accessibility Statement

At Lakeland Care, we want everyone to be able to use our website.

Many of the people we serve have developmental disabilities, and we work to make our online information easy to find, understand, and use. We are committed to providing a website that is accessible to our members, families, caregivers, providers, and community partners.

Lakeland Care aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, an internationally recognized standard for digital accessibility.

Accessibility Tools Available on Our Website

To help visitors customize their browsing experience, Lakeland Care provides the AllAccessible accessibility widget on every page of the website. The accessibility button can be found in the lower-right corner of the screen.

The widget includes tools such as:

  • Translation support in more than 20 languages
  • Text-to-speech functionality that can read page content aloud
  • Accessibility profiles designed for users with visual, motor, and cognitive needs
  • Text size and spacing adjustments
  • Dyslexia-friendly font options
  • Color and contrast adjustments
  • Link and focus highlighting
  • Navigation and reading assistance tools

These tools allow visitors to adjust the website based on their individual preferences and accessibility needs.

Alternative Formats Available at No Cost

Lakeland Care can provide many website documents and resources in alternative formats at no cost upon request.

This includes materials such as the Member Handbook, Provider Directory, and other member-facing documents.

Available formats may include:

  • Large print
  • Audio versions
  • Easy-read formats
  • Translated materials
  • Accessible electronic documents

If you need information in a different format, please contact us, and we will work with you to identify the format that best meets your needs.

Questions or Feedback

If you have questions about our services, programs, or website content, or would like to provide feedback, please contact:

Lakeland Care, Inc
Email: info@lakelandcareinc.com
Phone: 920-906-5100
Wisconsin Relay: 711

We strive to respond to questions or feedback within two business days.

Technical Assistance or Accessibility Barriers

If you have trouble using this website, encounter technical issues, are unable to access information, or require information in an alternative format due to a disability, please contact:

LC Plus Tech
Email: info@lcplustech.com
Phone: (920) 906-5100
Wisconsin Relay: 711

When contacting us, it may be helpful to include:

  • The webpage or document you were trying to access
  • A description of the issue
  • The type of assistance you need
  • Your preferred method of contact

We strive to respond to requests for technical assistance and accessibility accommodations within two business days.

Accessibility Testing and Ongoing Improvements

Lakeland Care regularly reviews website accessibility and uses automated testing tools to help identify areas for improvement.

In October 2026, an automated scan of Lakeland Care’s website pages using the Pope Tech accessibility scanning platform resulted in an accessibility score of 9.1 out of 10.

This score reflects the results of automated testing on website pages only. While the scan identifies linked PDF and document files, those files are not included in the accessibility score and require separate review. If a document is hard to use, please contact us, and we’ll send it in a format that works for you.

Automated testing helps identify many common accessibility issues, but it does not evaluate every aspect of accessibility or replace manual review and user testing.

Last Updated: October 2026